Privacy

Effective November 12, 2026. StatusPost is operated by planet.X. Contact: chris@planet-x.co.

Information we process

We process account identity, workspace membership, saved product records and operational audit history. RelayDesk stores support requests, conversation messages, internal notes and delivery records. StatusPost stores configured monitoring targets, actual check observations, incidents and confirmed notification subscriptions. Do not submit passwords, payment-card details or information you are not authorized to provide.

Providers and purpose

Our hosting and database/authentication providers run the service. Stripe handles card details and billing; we store subscription and payment references rather than card numbers. Our email provider sends account and configured transactional notifications. Public status pages show only deliberately published service information; private support portal links grant access only to the relevant conversation. Workspace members can access records according to their assigned roles.

Storage and choices

Workspace records stay available until you delete them or request removal. Financial and security history is retained separately for operating and dispute handling. You can export your workspace data and remove supported operational records or unsubscribe from notifications. Browser drafts and appearance preferences stay in your browser and can be cleared. Authentication uses secure cookies. Minimal traffic measurements exclude conversation contents, private ticket links and email addresses; browser privacy controls can reduce those measurements.

Ask the workspace operator about its support records, published service information and notification subscriptions. Contact planet.X for platform account access, export, correction or deletion requests. We do not sell customer conversations or subscriber records.